FreshCrawl Terms of Service

Last Updated: September 24, 2026

If you signed a separate Cover Page to access the Product with the same account, and that agreement has not ended, the terms below do not apply to you. Instead, your separate Cover Page applies to your use of the Product.

This Agreement is between Scalewhale LLC and the company or person accessing or using the Product. This Agreement consists of: (1) the Order Form below and (2) the Framework Terms defined below.

If you are accessing or using the Product on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company. By signing up, accessing, or using the Product, Customer indicates its acceptance of this Agreement and agrees to be bound by the terms and conditions of this Agreement.

Cover Page

Order Form

Framework Terms:

This Order Form incorporates and is governed by the Framework Terms that are made up of the Key Terms below and the Common Paper Cloud Service Agreement Standard Terms Version 2.1, which are incorporated by reference. Any modifications to the Standard Terms made in the Cover Page will control over conflicts with the Standard Terms. Capitalized words have the meanings given in the Cover Page or the Standard Terms.

Cloud Service:

FreshCrawl provides an API and web console for retrieving fresh data from public websites, such as product listings, offers, sellers, and reviews.

Order Date:

Effective Date

Subscription Period:

One month or one year, as selected by Customer

Cloud Service Fees:

Certain parts of the Product have different pricing plans, which are shown within the Product before purchase. Customer will pay Provider the applicable Fees based on the Product tier and Customer’s usage. Provider may update Product pricing by giving at least 30 days notice to Customer (including by email or notification within the Product), and the change will apply in the next Subscription Period.

Payment Process:

Customer authorizes Provider to bill and charge Customer's payment method on file at the start of each Subscription Period for immediate payment or deduction without further approval.

Non-Renewal Notice Period:

Before the end of the current Subscription Period

Use Limitations:

Customer’s use of the Product is limited to the credits, rate limits, and concurrency limits of Customer’s selected plan.

Technical Support:

Support is available through email at support@freshcrawl.io.

Key Terms

Customer:

The company or person who accesses or uses the Product. If the person accepting this Agreement is doing so on behalf of a company, all use of the word "Customer" in the Agreement will mean that company.

Provider:

Scalewhale LLC

Effective Date:

The date Customer first accepts this Agreement

Governing Law:

The laws of the State of Florida

Chosen Courts:

The state or federal courts located in Florida

Covered Claims:

Customer Covered Claims:

Any action, proceeding, or claim (1) that the Customer Content, when used according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon a third party’s intellectual property or other proprietary rights; and (2) arising from or relating to Customer’s breach or alleged breach of Section 2.1 (Restrictions on Customer).

General Cap Amount:

1x the fees paid or payable by Customer to Provider in the 12 month period immediately before the claim.

Notice Address:

For Provider:

support@freshcrawl.io

For Customer:

The main email address on Customer's account